Services

EnvisionConnect Configuration Wizard

The EnvisionConnect Configuration Wizard simplifies the setup and maintenance of EnvisionConnect's support codes and configuration records. Due to its comprehensive nature, EnvisionConnect's setup requires a certain amount of thought, effort, and planning. Simply stated, this tool provides a wizard interface that leads the user through the setup of EnvisionConnect from beginning to end. However, for advanced users, it provides a single interface that is easy to navigate and maintain.

Following are just a few of the EnvisionConnect Configuration Wizard highlights:

• Leads the client through the system setup process using non-technical jargon
• Provides an easy-to-determine status of the progress of the system setup process
• Reduces the reliance on external documentation sources
• Describes why a support code is needed
• Provides examples of how other agencies have used the support code
• Identifies wen a support code is needed
• Describes where a support code is reported and the relationship the support code has to other tables and fields in EnvisionConnect

Learning Management System

Decade's Learning Management System provides targeted and measurable training in a secure environment. Although EnvisionConnect is easy to use and understand, the Learning Management System ensures equal knowledge and expertise throughout your staff.

To facilitate accountability and consistency, there are quizzes associated with each aspect of our Learning Management System. Too, our focus on engaging and comprehensive content keeps student interest high.

As EnvisionConnect is an enterprise-wide system, it has many features and functions. Ensuring everyone knows those features and functions, and uses them, can be daunting. Decade has addressed that need with flexible reports.

Client Education

Training your staff is an important step to ensure the successful deployment of our products. We have placed a high priority on the development of meaningful and effective training resources. Our clients have access to the following:

• Client-specific training plans
• Self-paced training workbook and video
• Instructor-guided web-based training sessions
• Onsite training by qualified professionals
• Complete and accurate user manuals
• Quizzes to demonstrate client knowledge
• Modular training sessions

Data Migration

Decade Software Company, LLC has extensive experience with the migration of data from your existing data management systems to our products. Detailed specifications are developed to document each step in the data conversion process. The process is guided by a complete specification which contains the following important elements:

• Strategies to identify and manage project risks
• Establishment of client expectations
• Documentation of data conversion rules
• Field-by-field mapping of client data
• Testing and validation procedures

Project Management

We offer project management services designed to coordinate training, data migration, system setup and configuration, development of agency workflows, customization of reports, and much more. A comprehensive System Implementation Guide and Project Plan guide the system implementation process.

Technical Support Services

Decade Software Company, LLC offers ongoing, toll-free telephone support and 24-hour-a-day access to our web resources. Support calls are logged, evaluated, and assigned to appropriate staff for resolution. We have developed complete escalation procedures to ensure that priority calls are addressed in an appropriate manner.

Our staff is trained to do more than refer you to a page in the manual. They will take the time to fully understand your issue and make recommendations that are meaningful and appropriate.