Support

Welcome to the Decade Software Company, LLC Internet Support System. Here you will find comprehensive support for all Decade products including a searchable Knowledge Base, Did You Know Articles, Manuals, and System Upgrades.

If your answer is not provided in one of these areas, you can log in to our Web Support application and enter a new incident. We will respond to your request within 24 hours.

Certain areas of the Decade Software Company website, such as Web Support, file downloads, and the Knowledge Base are restricted to authorized users. To access these restricted areas, you need the user name and password for your agency. If you have forgotten your agency's password, click the I Forgot My Password! link. After you fill out the form and click Submit, the password will be sent by e-mail to your agency's primary contact.